Shipping Policy

Shipping Policy

Thank you for shopping with us! Please read our shipping policy carefully to understand how we handle your orders. By making a purchase, you agree to the following terms:

Multiple Warehouses

To provide you with a wide range of products and efficient service, we ship items from multiple warehouses. As a result, your order may arrive in separate packages. Each package will have its own tracking number for your convenience.

Shipping Costs

  • Buyer Responsibility: Customers are responsible for covering the cost of shipping for both purchases and returns.
  • Shipping fees are calculated based on the weight, dimensions, and destination of your order. These fees will be displayed at checkout before you complete your purchase.

Returns and Exchanges

  • If you choose to return or exchange an item, the return shipping costs will be your responsibility.
  • Please ensure that the item is returned in its original condition and packaging to qualify for a refund or exchange. All returns must be reusable immediately. Any biological remnants on returned products will result in the products be discarded with no refund.

Shipment Insurance

  • We place insurance on all shipments to protect your purchase in case of loss or damage during transit. This ensures peace of mind for you and helps us resolve any shipping issues efficiently.

Processing Time

  • Orders are typically processed within 1-3 business days. Once your order is shipped, you will receive an email notification with tracking information.

Delivery Time

  • Delivery times vary depending on your location and the shipping method selected at checkout. Standard delivery typically takes 3-7 business days, but delays may occur due to unforeseen circumstances such as weather, holidays, or carrier issues.

Address Accuracy

  • Please ensure that your shipping address is correct at the time of checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Damaged or Lost Shipments

  • If your shipment arrives damaged or does not arrive at all, please contact us within 7 days of the expected delivery date. We will file a claim with the carrier and work with you to resolve the issue promptly.

Contact Us

If you have any questions or concerns about your shipment, please don’t hesitate to contact us at Sales@OldFaithfulBidets.com. We’re here to help!

Thank you for supporting our small business. We’re committed to providing you with the best possible shopping experience!